We discover that all human beings are just like us, so we are able to relate to them more easily. That generates a spirit of friendship in which there is less need to hide what we feel or what we are doing.
It normally takes decades to build a brand... It's the forgetting of the old truth that allows a person to accept a new truth. You need to allow enough time for this forgetting to take place
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.