...but this is the real objection to that torrent of modern talk about treating crime as disease, about making prison merely a hygienic environment like a hospital, of healing sin by slow scientific methods. The fallacy of the whole thing is that evil is a matter of active choice whereas disease is not.
Often when someone comes to you and wants to vent, it's so tempting to start giving advice. But if you allow the person just to let the feelings out, and then at another time come back with advice or comments, that person would experience a deeper healing.