How wonderful, how miraculous, all beings, but all beings, are fully endowed with the wisdom and power of the Tathagat. But, sadly, human beings, due to sticky attachments, are not aware of it
Often when someone comes to you and wants to vent, it's so tempting to start giving advice. But if you allow the person just to let the feelings out, and then at another time come back with advice or comments, that person would experience a deeper healing.
You are not the feelings or the thoughts or the contents of your awareness. None of these are who you are. You are the fullness of your Being, the substance of your presence.