A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
There are those who would misteach us that to stick in a rut is consistency - and a virtue, and that to climb out of the rut is inconsistency - and a vice.
It is very easy to say that your opponents have been guilty of a breach of faith, but it is a great mistake to splash the paint about so freely that your words cease to have any real meaning and cease to carry any sense of affront even to those to whom they are applied and cease to bear any connection with any genuine feeling of indignation on the part of those on whose behalf they are spoken.
I say no body of men are fit to make Presidents, judges and generals, unless they themselves supply the best specimens of the same; and that supplying one or two such specimens illuminates the whole body for a thousand years.
Look, Americans will go for leadership that makes sense. Our job, you know, as public officials, is not to put our finger in the air. Our job is to listen, and then lead.
When you meet someone better than yourself, turn your thoughts to becoming his equal. When you meet someone not as good as you are, look within and examine your own self.
Fashion understands itself; good-breeding and personal superiority of whatever country readily fraternize with those of every other. The chiefs of savage tribes have distinguished themselves in London and Paris, by the purity of their tournure.
True leadership will not be measured by the ability to muzzle dissent, or to intimidate and harass political opponents at home. The people of the world want change. They will not long tolerate those who are on the wrong side of history.