A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
I have been in Washington for a while now, and most things don't surprise me. The fact that twenty 6-year-olds were gunned down in the most violent fashion possible and this town couldn't do anything about it was stunning to me.
There are those who would misteach us that to stick in a rut is consistency - and a virtue, and that to climb out of the rut is inconsistency - and a vice.