There is only one duty, only one safe course, and that is to try to be right and not to fear to do or say what you believe to be right. That is the only way to deserve and to win the confidence of our great people in these days of trouble.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
The wicked leader is he who the people despise. The good leader is he who the people revere. The great leader is he who the people say, 'We did it ourselves.'
No printed word, nor spoken plea can teach young minds what they should be. Not all the books on all the shelves - but what the teachers are themselves.
Leadership does not always wear the harness of compromise. Once and again one of those great influences which we call a Cause arises in the midst of a nation. Men of strenuous minds and high ideals come forward.... The attacks they sustain are more cruel than the collision of arms.... Friends desert and despise them.... They stand alone and oftentimes are made bitter by their isolation.... They are doing nothing less than defy public opinion, and shall they convert it by blows. Yes.
Even here in America, we felt the cool, refreshing breeze of freedom when Nelson Mandela took the seat of Presidency in his country where formerly he was not even allowed to vote. We were enlarged by tears of pride as we saw Nelson Mandela's former prison guards invited, courteously, by him to watch from the front rows his inauguration.