You have to have a passion for your work. How can we expect people to be passionate if you, as their coach, does not have a passion? Coaching has to be something that gives you passion and energy.
I've tried to be totally present, so that when I'm finished with a piece of work, I'm finished. ... The work, once completed, does not need me. The work I'm working on needs my total concentration. The one that's finished doesn't belong to me anymore. It belongs to itself.
We're getting rid of the D [in PTSD]. PTS is an injury; it's not a disorder. The problem is when you call it a disorder, [veterans] don't think they can be treated. An employer says, 'I don't want to hire somebody with a disorder.