A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
I don't yell at people, I don't mistreat people. I don't talk down to people, so no one else in this building, in this vicinity, has the right to do it.
Fashion understands itself; good-breeding and personal superiority of whatever country readily fraternize with those of every other. The chiefs of savage tribes have distinguished themselves in London and Paris, by the purity of their tournure.
If a man is respectful he will not be treated with insolence. If he is tolerant he will win the multitude. If he is trustworthy in word his fellow men will entrust him with responsibility. If he is quick he will achieve results.
Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls attention to an unhealthy state of things.
Look, Americans will go for leadership that makes sense. Our job, you know, as public officials, is not to put our finger in the air. Our job is to listen, and then lead.
If you would be a leader of men you must lead your own generation, not the next. Your playing must be good now, while the play ison the boards and the audience in the seats.... It will not get you the repute of a good actor to have excellencies discovered in you afterwards.